Terms conditions and Contracts
Return policy
Returns accepted for 14 days
Customer provides return shipping
No restocking fee
No final sale items
Return and refund policy
This Policy is related to balloon party set up.
6 MONTHS OR MORE 60% OF THE DEPOSIT REFUNDED
BETWEEN 4-6 MONTHS 50% OF THE DEPOSIT REFUNDED
BETWEEN 2-4 MONTHS 40% OF THE DEPOSIT REFUNDED
LESS THAN 2 MONTHS NO REFUND
REFUND APPLICABLE
PRODUCTS AND PRICING
WE ONLY SUPPLY GOOD TO ADULTS (OVER 18).
ALL IMAGES FEATURED ON OUR WEBSITE ARE OUR OWN. MANY OF THE DESIGNS ARE BESPOKE AND THEREFORE THERE MAY BE A SLIGHT VARIATION BETWEEN THE IMAGE SHOWN AND THE PRODUCT RECEIVED. OUR AIM IS TO ENSURE CONTINUITY AND THAT YOU ARE DELIGHTED WITH YOUR PRODUCT.
PRICES ARE DETERMINED AT THE TIME OF ORDER AND, PRIOR TO PAYMENT OF THE DEPOSIT, ARE SUBJECT TO CHANGE WITHOUT NOTICE.
SET-UP AND INSTALLATION
WE ARE DEDICATED TO ENSURING THAT WE ARE ON TIME FOR ALL OF OUR BOOKINGS BUT WE CANNOT BE HELD RESPONSIBLE FOR DELAYS DUE TO UNFORESEEN CIRCUMSTANCES SUCH AS TRAFFIC HOLDUPS OR EXTREME WEATHER CONDITIONS. WE WILL CONTACT YOU ON THE TELEPHONE NUMBER PROVIDED IF UNFORESEEN PROBLEMS OCCUR.
IN THE UNLIKELY EVENT THAT THE BOOKING HAS TO BE CANCELLED BY US THEN A FULL REFUND WILL BE PAID.
WE RESERVE THE RIGHT TO ALTER DECORATIONS WHERE NECESSARY IF THE ORIGINAL DESIGN IS UNSUITABLE ON THE DAY.
IF THE EVENT IS OUTDOORS, WE WILL NOT BE HELD RESPONSIBLE FOR BALLOONS BEING DAMAGED AS A RESULT OF WEATHER CONDITIONS.
PLEASE ENSURE THAT YOU HAVE SUPPLIED US WITH THE CORRECT ADDRESS; IF THE DELIVERY ADDRESS SUPPLIED BY YOU IS INCORRECT, WE CANNOT ACCEPT RESPONSIBILITY FOR ANY LOSS EXPERIENCED.
WE REQUEST THAT YOU ARRANGE ACCESS TO THE VENUE FOR THE TIME ARRANGED. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS INCURRED DUE TO PROBLEMS ACCESSING THE VENUE.
BALLOONS CAN POP. WHILST WE USE THE HIGHEST QUALITY BALLOONS AND TAKE EVERY PRECAUTION NECESSARY TO ENSURE THAT THEY LAST THROUGH YOUR EVENT, ONCE THE BALLOONS LEAVE OUR DOOR, OR WE HAVE LEFT THE VENUE, THEY ARE OUT OF OUR CONTROL. WE WILL NOT BE HELD LIABLE FOR ANY DAMAGE CAUSED TO OR BY THE BALLOONS ONCE DECORATION/DELIVERY IS COMPLETE. PLEASE READ OUR GUIDE CARING FOR YOUR BALLOONS AND WHAT TO EXPECT WHICH PROVIDES MORE INFORMATION ON THE DIFFERENT TYPES OF BALLOONS AND HOW TO BEST CARE FOR THEM.
HIRE ITEMS
WHEN HIRING OUT ITEMS (INCLUDING FRAMES USED FOR BALLOON ARCHES AND DÉCOR) ADDITIONAL TERMS APPLY. PLEASE SEE OUR HIRE AGREEMENT FOR MORE INFORMATION.
Privacy policy
This privacy policy sets out how Balloon Gift Boutique uses and protects any information that you give Balloon Gift Boutique when you use this website. Balloon Gift Boutique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Balloon Gift Boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservices@bradfordsltd.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE NAME COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, which allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Terms of service
TERMS & CONDITIONS
INTERPRETATION
IN THESE TERMS:
‘US’ OR ‘WE’ REFERS TO BALLOON GIFT BOUTIQUE
‘YOU’, ‘CUSTOMER’ OR ‘CLIENT’ REFERS TO THE PURCHASER OF GOODS FROM BALLOON GIFT BOUTIQUE
PAYMENT
IF YOU ARE PLACING AN ORDER FOR AN EVENT THAT IS LESS THAN 2 MONTHS AWAY, WE ASK FOR FULL PAYMENT IN ORDER TO SECURE THE BOOKING.
IF YOU ARE PLACING AN ORDER FOR AN EVENT THAT IS MORE THAN 2 MONTHS AWAY, WE ASK FOR A DEPOSIT OF 50% OF THE INVOICE AND THEN THE REMAINING BALANCE 2 WEEKS BEFORE THE EVENT. IF THE REMAINING BALANCE OF THE INVOICE IS NOT PAID 2 WEEKS BEFORE THE EVENT, THIS WILL RESULT IN THE ORDER BEING TERMINATED AND THE DEPOSIT NON-REFUNDABLE.
WE DO NOT HOLD ANY DATES IN OUR DIARY UNTIL PAYMENT (AS DETAILED ABOVE) HAS BEEN RECEIVED.
UPON MAKING PAYMENT, YOU ARE ACCEPTING OUR TERMS & CONDITIONS.
CANCELLATION MUST BE RECEIVED IN WRITING. THE FOLLOWING TERMS APPLY:
NOTICE OF CANCELLATION (BEFORE THE DATE OF THE EVENT)
WE RESERVE THE RIGHT TO ALTER DECORATIONS WHERE NECESSARY IF THE ORIGINAL DESIGN IS UNSUITABLE ON THE DAY.
IF THE EVENT IS OUTDOORS, WE WILL NOT BE HELD RESPONSIBLE FOR BALLOONS BEING DAMAGED AS A RESULT OF WEATHER CONDITIONS.
PLEASE ENSURE THAT YOU HAVE SUPPLIED US WITH THE CORRECT ADDRESS; IF THE DELIVERY ADDRESS SUPPLIED BY YOU IS INCORRECT, WE CANNOT ACCEPT RESPONSIBILITY FOR ANY LOSS EXPERIENCED.
WE REQUEST THAT YOU ARRANGE ACCESS TO THE VENUE FOR THE TIME ARRANGED. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS INCURRED DUE TO PROBLEMS ACCESSING THE VENUE.
BALLOONS CAN POP. WHILST WE USE THE HIGHEST QUALITY BALLOONS AND TAKE EVERY PRECAUTION NECESSARY TO ENSURE THAT THEY LAST THROUGH YOUR EVENT, ONCE THE BALLOONS LEAVE OUR DOOR, OR WE HAVE LEFT THE VENUE, THEY ARE OUT OF OUR CONTROL. WE WILL NOT BE HELD LIABLE FOR ANY DAMAGE CAUSED TO OR BY THE BALLOONS ONCE DECORATION/DELIVERY IS COMPLETE. PLEASE READ OUR GUIDE CARING FOR YOUR BALLOONS AND WHAT TO EXPECT WHICH PROVIDES MORE INFORMATION ON THE DIFFERENT TYPES OF BALLOONS AND HOW TO BEST CARE FOR THEM.
HIRE ITEMS
WHEN HIRING OUT ITEMS (INCLUDING FRAMES USED FOR BALLOON ARCHES AND DÉCOR) ADDITIONAL TERMS APPLY. PLEASE SEE OUR HIRE AGREEMENT FOR MORE INFORMATION.
Shipping policy
All uk shipping is posted with a tracking number as standard, This will be with EVRI or DHL, You cannot choose which carrier we use unfortunately. Standard shipping can be expected within 7-10 working days from the point of ordering.
Contact information
Email - balloongiftboutique@gmail.com
Mobile - 07514272830
WE RESERVE THE RIGHT TO ALTER DECORATIONS WHERE NECESSARY IF THE ORIGINAL DESIGN IS UNSUITABLE ON THE DAY.
IF THE EVENT IS OUTDOORS, WE WILL NOT BE HELD RESPONSIBLE FOR BALLOONS BEING DAMAGED AS A RESULT OF WEATHER CONDITIONS.
PLEASE ENSURE THAT YOU HAVE SUPPLIED US WITH THE CORRECT ADDRESS; IF THE DELIVERY ADDRESS SUPPLIED BY YOU IS INCORRECT, WE CANNOT ACCEPT RESPONSIBILITY FOR ANY LOSS EXPERIENCED.
WE REQUEST THAT YOU ARRANGE ACCESS TO THE VENUE FOR THE TIME ARRANGED. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS INCURRED DUE TO PROBLEMS ACCESSING THE VENUE.
BALLOONS CAN POP. WHILST WE USE THE HIGHEST QUALITY BALLOONS AND TAKE EVERY PRECAUTION NECESSARY TO ENSURE THAT THEY LAST THROUGH YOUR EVENT, ONCE THE BALLOONS LEAVE OUR DOOR, OR WE HAVE LEFT THE VENUE, THEY ARE OUT OF OUR CONTROL. WE WILL NOT BE HELD LIABLE FOR ANY DAMAGE CAUSED TO OR BY THE BALLOONS ONCE DECORATION/DELIVERY IS COMPLETE. PLEASE READ OUR GUIDE CARING FOR YOUR BALLOONS AND WHAT TO EXPECT WHICH PROVIDES MORE INFORMATION ON THE DIFFERENT TYPES OF BALLOONS AND HOW TO BEST CARE FOR THEM.
HIRE ITEMS
WHEN HIRING OUT ITEMS (INCLUDING FRAMES USED FOR BALLOON ARCHES AND DÉCOR) ADDITIONAL TERMS APPLY. PLEASE SEE OUR HIRE AGREEMENT FOR MORE INFORMATION.
CEILINGS
TAKE CARE IF RELEASING YOUR BALLOONS TO FLOAT ON CEILINGS; STATIC, CHIPS OR CRACKS IN THE SURFACE, INVISIBLE FIBRES AND SPOTLIGHTS CAN CAUSE BALLOONS TO POP.
OUTDOOR BALLOONS
WHILST IT’S LOVELY TO DECORATE YOUR OUTDOOR EVENT WITH BALLOONS, PLEASE BE AWARE OF HOW THE WEATHER CAN AFFECT THEM. UNLESS YOU ARE FORTUNATE ENOUGH TO HAVE A VERY CALM DAY, HELIUM-FILLED BALLOONS ARE LIKELY TO THRASH AROUND IN THE WIND, MAKING AIR-FILLED BALLOONS THE BEST CHOICE FOR OUTDOORS.
IF THE SUN IS OUT, IT WILL GIVE YOUR LATEX BALLOONS A CLOUDY APPEARANCE AND VERY HOT TEMPERATURES CAN CAUSE THE BALLOONS TO POP.
FLOAT TIMES
THERE ARE MANY DIFFERENT FACTORS THAT AFFECT THE FLOAT TIME OF A HELIUM-FILLED BALLOON. FOIL BALLOONS AND BUBBLE BALLOONS HAVE A LONGER FLOAT TIME THAN LATEX BALLOONS. THE SIZE OF THE BALLOON IS ALSO A FACTOR (GENERALLY, THE BIGGER THE BALLOON, THE LONGER THE FLOAT TIME). IN ADDITION, THE TEMPERATURE AND CONDITIONS THAT THE BALLOON IS KEPT IN CAN IMPACT UPON THE LENGTH OF TIME THAT IT REMAINS FLOATING (SEE INFORMATION ABOVE).
LATEX BALLOONS
WHEREVER POSSIBLE, WE TREAT OUR LATEX BALLOONS WITH A NON-TOXIC SEALANT WHICH COATS THE INNER WALL OF THE BALLOON. THE SEALANT HELPS TO STOP THE HELIUM MOLECULES ESCAPING SO QUICKLY THROUGH THE WALL OF THE BALLOON AND THEREFORE INCREASES THE BALLOON’S FLOAT TIME. THE AVERAGE FLOAT TIME FOR A TREATED STANDARD SIZE (11 INCH) LATEX BALLOON IS AROUND THREE DAYS. IF UNTREATED, A LATEX BALLOON OF THIS SIZE WILL ONLY FLOAT FOR AROUND TEN TO TWELVE HOURS.
THE LARGER (14 INCH) BALLOONS LAST APPROXIMATELY TWO DAYS AND THE GIANT LATEX BALLOONS AROUND THREE TO FOUR DAYS.
THE CONFETTI-FILLED LATEX BALLOONS HAVE A REDUCED FLOAT TIME DUE TO THE EXTRA WEIGHT OF THE CONFETTI INSIDE THE BALLOON.
CARING FOR YOUR BALLOONS (AND WHAT TO EXPECT)
ENVIRONMENT
YOUR BALLOON’S FAVOURITE ENVIRONMENT IS:
· TO BE INDOORS, AT NORMAL ROOM TEMPERATURE
· AWAY FROM ANY INTENSE HEAT, SUCH AS RADIATORS
· AWAY FROM DIRECT SUNLIGHT
TEMPERATURE
IF YOUR BALLOON IS EXPOSED TO TOO MUCH HEAT THE HELIUM (OR AIR) WILL EXPAND CAUSING IT TO POP.
WHEN THE TEMPERATURE IS VERY COLD IT MAY CAUSE THE HELIUM MOLECULES TO SHRINK, REDUCING THE SIZE AND FLOAT TIME OF THE BALLOON. FOIL BALLOONS, WHETHER HELIUM OR AIR FILLED, WILL NOTICEABLY SHRINK IN COLD WEATHER. HOWEVER, THEY WILL RETURN TO NORMAL AS SOON AS THEY ARE BACK IN ROOM TEMPERATURE.
SUNLIGHT
IN ADDITION TO THE EFFECTS OF TEMPERATURE, EXPOSURE TO SUNLIGHT (EITHER DIRECT SUNLIGHT OR THROUGH WINDOWS) WILL CAUSE LATEX BALLOONS TO OXIDISE, WHICH GIVES THEM A CLOUDY APPEARANCE. THIS IS PARTICULARLY NOTICEABLE WHEN USING CLEAR LATEX BALLOONS (INCLUDING CONFETTI BALLOONS).
THE CLEAR BUBBLE BALLOONS, WHICH ARE MADE FROM A DIFFERENT MATERIAL, ARE NOT AFFECTED BY THE SUN IN THE SAME WAY AS THE LATEX BALLOONS AND SO WE WOULD RECOMMEND CHOOSING THE BUBBLES IF YOU ARE CONSIDERING HAVING CONFETTI BALLOONS AND YOUR EVENT IS TAKING PLACE DURING THE SUMMER MONTHS.
AIR CONDITIONING AND WIND
A CONSTANT BREEZE PASSING AROUND A BALLOON WILL INCREASE THE SPEED AT WHICH THE HELIUM MOLECULES ESCAPE THROUGH THE WALL OF THE BALLOON, RESULTING IN REDUCED FLOAT TIME. WHERE POSSIBLE, TRY AND KEEP BALLOONS AWAY FROM AIR VENTS AND BREEZY ENVIRONMENTS.
Balloon Artist Contract
